Simon Boulton

Simon Boulton

SENIOR GROUP LEADER

Simon studied molecular biology at the University of Edinburgh and did his PhD at the University of Cambridge with Professor Steve Jackson (Gurdon Institute).

He then conducted EMBO and HFSP funded postdoctoral fellowships at Harvard Medical School, Boston, with Prof. Nick Dyson (MGH Cancer Centre) and Prof. Marc Vidal (Dana Farber Cancer Institute).

In 2002, he returned to the UK to establish the DNA Damage Response Laboratory at Cancer Research UK, London Research Institute, Clare Hall Laboratories. He is now a senior group leader at the Francis Crick Institute and an honorary Professor at University College London.

Simon's lab exploits the respective experimental strengths of C. elegans and mouse genetics, cell biology and biochemistry to study the mechanisms of DNA double strand break repair in mitotic and meiotic cells.

Over the years Simon's lab has discovered novel DNA repair genes and provided molecular insights into human diseases. As a result of his ground-breaking work, Simon has received a number of prestigious accolades for his work, notably election as a member of EMBO and to the Fellowship of the Academy of Medical Sciences.

He has also been awarded the Colworth Medal, the European Association for Cancer Research (EACR) Young Investigator Award, the Eppendorf/Nature Award for Young European Investigators, the Royal Society Wolfson Research Merit award, the EMBO Gold Medal and the Paul Marks Prize for Cancer Research. He has also given numerous prize lectures, most notably the Royal Society Francis Crick Prize lecture and the Mendel Lecture.

In 2016, Simon helped to establish Artios Pharma Ltd, where he functions as Senior Vice President Science Strategy alongside his main role as Senior Group Leader at the Francis Crick Institute. In addition to his role as SVP Science Strategy, Simon chairs the SAB for Artios and is a member of the Executive board. Artios Pharma Ltd is building an innovative DNA Damage Response (DDR) target pipeline with the potential to transform cancer therapy. Artios are developing breakthrough cancer treatments that target DDR pathways to selectively kill cancer cells either as mono-therapies or in combination with existing treatments.

Qualifications and history

1998
University of Cambridge, UK
PhD
1998
Harvard Medical School, USA
HFSP and EMBO Postdoctoral Fellow
2002
London Research Institute, Cancer Research UK
Established Lab
2015
The Francis Crick Institute, London, UK
Group Leader

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Last updated : 03 December 2022 03:27

ITO Support Engineer

Submitted by codeenigma-mas… on 17 September 2021

Reports to

ITO Helpdesk Manager

This is a permanent position on Crick terms and conditions of employment.

Summary

This role will report to the ITO Helpdesk Manager and will be based at the Francis Crick Institute to provide 1/2nd line support. Key responsibilities These include but are not limited to:

  • Working on a shift pattern of 8am – 6pm Mon – Fri in the ITO Helpdesk team, providing a single point of contact service for all Francis Crick employees.
  • Providing 1st and 2nd line ITO support, with primary focus on resolving issues remotely using existing technologies and when necessary by desk visit.
  • Ensuring all technical issues and queries received via phone, email, self-service portal or walk-up are logged, tracked and actioned according to agreed processes and best practice.
  • Providing a service that is responsive to customer needs by solving as many problems as quickly and directly as possible; if necessary, liaising with other ITO staff to complete the resolution of the problems.
  • Participate as required, and as directed by the relevant ITO team members, in the following administrative processes: purchases and asset management (raising orders, monitoring deliveries, returns, etc), recording software licences and managing support contracts for computer hardware and related equipment, general administration and office management.
  • Onboard users as required, including the provisioning of end user devices and the setup of user IT credentials and access to relevant systems.


Key experience and competencies
The post holder should embody and demonstrate our core Crick values: bold, imaginative, open, dynamic and collegial, in addition to the following:


Person Specification

  • Previous experience in an IT helpdesk environment.
  • A proven track record of delivering high quality customer service both in person and on the telephone.
  • A demonstrable ability to prioritise effectively in response to competing demands from customers.
  • A demonstrable ability to “put yourself” in the place of customers and ensure that the service provided is meeting their needs.
  • A “can do” approach to responding to customer queries.
  • Entry level Networking qualification or striving towards.
  • Working knowledge of ITIL best practice for IT support.
  • Good standard of general education, including grade C or above (or equivalent) in GCSE English and Maths.
  • Excellent written and verbal communication skills and attention to detail.
  • Strong organisational skills and a demonstrable ability to manage own time effectively.
  • Strong interpersonal skills and a demonstrable ability to build effective relationships at all levels.
  • Quick learner with proven ability to adapt to changing circumstances.
  • Previous experience of working in science or medical research environments would be an advantage.


Technical Skills

  • Previous experience of using call-logging or job-tracking systems for IT service requests and Incident Management.
  • Previous experience of using ServiceNow an advantage.
  • Demonstrable experience of supporting Apple computers running Mac OS X.
  • Previous experience of troubleshooting both Mac and Windows applications, particularly Microsoft Office 365, Adobe Creative Suite, Virtual Applications, Database connections, Data recovery and OS Patching.
  • Previous experience with using remote software deployment tools, Casper essential.
  • Previous experience of maintaining and troubleshooting IT desktop hardware and software in a networked environment.
  • Previous experience of MS Exchange, Active Directory administration and SharePoint and first line troubleshooting.
  • Experience with MDM and VPN solutions and supporting mobile devices and Tablets, including iOS and Android.
  • Previous experience of supporting and / or setting-up users on telephony using Cisco Call Manager, WebEx and Jabber.
  • Previous experience supporting meeting rooms configuring and troubleshooting video projectors and video conference systems an advantage.
  • Previous experience with Network Patching, including basic knowledge of switch commands and VLANs.
  • Experience building and supporting a mixed Linux environment, predominantly CentOS and Ubuntu.
  • Previous experience supporting hardware on MFD Printers.
  • Experience with deployments, hardware refreshes and desk moves.
  • Knowledge of Linux scripting an advantage.
  • Experience of supporting Scientific Equipment would be an advantage.
https://crick.wd3.myworkdayjobs.com/External/job/London/ITO-Support-Engineer_R425-1 36 1 Jude D'Souza Ito Helpdesk Team (Jude D'Souza) Eleanor.Cowan@crick.ac.uk R425 Search engines may index Yes Operations 6 <p><span>Competitive with benefits, subject to skills and experience</span></p>